Refund policy
Return Policy
We want you to be satisfied with your purchase.
Return Window:
Returns must be requested within 7–14 days of delivery (you can choose 7 or 14 based on your preference).
Eligibility:
To be eligible for a return:
- Item must be unused and in original condition
- Must be returned with original packaging and tags intact
- Proof of purchase (order confirmation) is required
Non-Returnable Items:
- Sale/discounted items (if marked final sale)
- Custom-made or personalized products
- Items damaged due to customer misuse
Return Shipping:
- If the return is due to a defective or wrong item, we will cover return shipping
- For all other returns, the customer bears return shipping cost
Refund Policy
Once we receive and inspect your returned item:
- You will be notified of approval or rejection of your refund
- If approved, refunds will be processed to your original payment method
Refund Timeline:
Refunds are usually processed within 5–7 business days after approval. Bank processing times may vary.
Partial Refunds (if applicable):
- Items not in original condition
- Items returned with missing parts (not due to our error)
- Late return requests beyond eligible window
Cancellation Policy
We allow order cancellations under specific conditions:
Before Shipping:
Orders can be cancelled within 12–24 hours of placing the order, or before they are shipped.
After Shipping:
Once an order has been shipped, it cannot be cancelled. However, you may initiate a return after delivery.
How to Cancel:
To cancel an order, contact us immediately with your order number.